Intervene – Support

Welcome to the support page for Intervene. Here you can find help for common questions and contact information if you need further assistance.

Contact Support

If you have any questions, issues, or feedback, please contact us:

Email: philippfer@icloud.com

Subscription Support

• All subscriptions are managed through your Apple App Store account.
• To cancel a subscription, open the Settings app on your iPhone or iPad, tap your name at the top, then Subscriptions, and select Intervene.

App Usage Support

• All your data is stored locally on your device. No data is uploaded to external servers.
• Your rewire history, triggers, and achievements are private and stay on your device.
• If you uninstall the app, all data is permanently deleted. Please back up any important information before uninstalling.
• If the app is not launching or behaves unexpectedly, try restarting your device or reinstalling the app.

FAQ / Common Issues

• App not opening: Ensure your iOS version is supported (iOS 17.6+) and fully updated.
• Lost data: Data is only stored locally. If the app is uninstalled, data cannot be recovered.
• Widget not showing: Long-press your home screen, tap the + button, search for "Intervene" and add the widget.
• Subscription not working: Make sure you are logged in with the Apple ID used to purchase the subscription.

Feedback & Suggestions

We welcome your feedback! Please contact us via email before leaving a negative review so we can help resolve any issues.

Thank you for using Intervene. Every intervention counts.